Supervisor, Customer Service

Description

Supervise the customer service team including accountability for customer satisfaction, retention, and growth by efficiently delivering competitive services to the customer.

Job Responsibilities & Requirements

A Brief Overview
Supervise the customer service team including accountability for customer satisfaction, retention, and growth by efficiently delivering competitive services to the customer.

What You Will Do:

Responsibilities

Support the Customer Service team through coaching and training.

Monitor the Customer service queue and call center for issue.

Effectively identifies priorities, inform the team of any change, communicate processes to achieve excellent results.

Identifies customer needs, satisfies customer requests, and resolves customer complaints and concerns.

Leadership Responsibilities:

Responsible for the pr...