Supervisor-Field Service

SUMMARY:
Under limited supervision, the Field Service supervisor functions as the lead of a field
service team and oversees technicians to ensure their work is performed effectively. The
Supervisor is involved in team decisions, hiring, training, and is required to make sure the
team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES
• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and
requirements.
• Ensures that every technician has the proper training and certifications to meet the needs
of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to
perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six ...