Supervisor-Front Desk

Position Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guests regarding satisfaction with guest-related issues. Process all guest check‑ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check‑in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold‑out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individuals or departments (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems. Coordinate with Housekeeping to track readiness of rooms for check‑in. Review shift logs/daily memo books and document pertinent information i...