Rivers Casino · Pittsburgh, Pennsylvania, United States
Location
Pittsburgh
Job Type
Full Time
Posted
June 19, 2026
Job Description
Essential Job Functions:
Review and maintain up to date on policies and procedures of the front desk, and night audit .
Counsel, develop and discipline team members in compliance with company policies and procedures
Ensure staff receives proper training for each position, including safety training and standard operating procedures
Check appearance of all team members to ensure compliance with standards of appearance
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure proper staffing levels daily
Monitor and maximize occupancy and average daily rate
Ensure all assignments are completed in an efficient and timely manner
Handle and resolve guest complaints and concerns, then follow up to ensure matters are resolved quickly and appropriately
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