Supervisor, Post Market Surveillance

The Opportunity

This position works out of our Burlington, MA location in the Heart Failure Division. In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

The individual is responsible for providing the direct supervision of employees in the Complaint Handling Group who evaluate, process and / or close complaint cases from customers. Supervision includes the assigning and monitoring of weekly caseloads to Product Surveillance Analysts, coaching and counseling team members, and conducting formal and informal performance evaluations. The incumbent is expected to understand all aspects of the complaint handling process, manage resources to meet division goals for complaint metrics, and identify opportunities for improvement and/or better efficiencies in our complaint handling processes. Incumbent is also responsible for monitoring...