Location
makati
Job Type
Full-time
Posted
June 25, 2026
Job Description
Role: PROVIDER SERVICES SUPERVISOR - VOICE
Level: Supervisor (Blended/Hybrid Role)
Reporting Line: Provider Services Assistant Manager
Customer Type: Maxicare Providers and Members
Position Accountability Statement
The Provider Services Supervisor - Voice plays a critical role in ensuring the smooth functioning of the Voice performance and has a direct impact on the efficiency of the overall team’s processes. This will improve service delivery, uphold the quality and reliability of our services for Maxicare members, and support our Partner Providers.
Responsibility Highlights
- Minimal to zero supervision to review, evaluate, and process Letters of Authorization (LOA) following established procedures and professionally explain coverage and non-coverage details during member’s availment.
- Analyze escalations and address concerns related to internal and external partners regardi...
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