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Supply Chain Coordinator (3rd Party Courier)

Bash · Cape Town, Western Cape, South Africa

Location
Cape Town
Job Type
Full-time
Posted
June 28, 2026

Job Description

WHAT YOU’LL DO


  • Own outbound fulfilment performance, ensuring distribution centres meet agreed parcel handover cut‑off times.

  • Manage store parcel collection performance, ensuring timely uplift and adherence to service level agreements.

  • Monitor courier performance and execution against agreed standards, proactively addressing service risks.

  • Investigate delays and service failures, driving resolution through appropriate internal and external channels.

  • Use operational reporting to track key fulfilment and courier KPIs, identifying trends, risks, and performance gaps.

  • Act as a central point of coordination between distribution centres, courier partners, and internal teams.

  • Communicate clear, data‑led updates to stakeholders on operational performance and exceptions.

  • Operate in line with established SOPs and escalate where processes are no longer fit for purpose.

  • Suppor...

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