Supply Chain Customer Service Associate

PepsiCo · Kraków, Lesser Poland Voivodeship, Poland

Location
Kraków
Job Type
FULL_TIME
Posted
June 09, 2026

Job Description

Overview

This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs. It will require a collaboration with all departments supporting SC in terms of solving issues and implementing business actions.


Responsibilities

Order Management & Fulfillment:

  • Capture and Change Orders: Receive and record standard order details, update orders based on sales requests;
  • Check Pricing: Verify pricing accuracy on all orders;
  • Optimize Logistics: Optimize shipping, create filler orders for Full Truck Load (FTL) delivery;
  • Conduct Credit Check: Confirm and update orders for delivery and unblock as needed;
  • Proactive Communicati...
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