Supply Chain Operations Coordinator (Bilingual English/Mandarin)

We are seeking a detail-oriented and proactive professional to join our Supply Chain Operations Control Tower team.

In this role, you will serve as a central point of coordination for operational escalations, partnering cross-functionally with dispatch, sales, pricing, and customers to ensure timely issue resolution and continuity of service.

Key Responsibilities:

• Serve as the primary point of contact for operational escalations related to supply chain services
• Coordinate across dispatch, sales, pricing teams, and customers to resolve service issues efficiently
• Proactively manage and resolve operational challenges, including:
• Capacity constraints
• Service disruptions
• Appointment and delivery delays
• Rate discrepancies and billing concerns
• Partner closely with the Pricing team to evaluate alternatives and support solution development
• Ensure clear, timely, and p...