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Support Analyst at Betika Ghana

Confidential · Ghana, Ghana, Ghana

Location
Ghana
Job Type
Full-Time
Posted
June 23, 2026

Job Description

The Support Analyst will be part of the international ICT Team and is expected to handle assigned 1st and 2nd Level support responsibilities. This is an onsite role based in the company offices in Accra, Ghana. The Support Analyst will report into and work within the Service Management Team. He/She will work closely with vendors and members of the ICT/Technology departments to maintain service levels for services within their scope which shall include applications, end user services and infrastructure.

The successful candidate should be a high-performing individual who is process oriented, customer focused and has a passion for technology.


Responsibilities

  • Provide 1st Level Support Services to users and services within the Market including request fulfillment, access management, incident resolution, escalation and executing appropriate workarounds for problems,

  • Training, advice and guidance of users within the market

  • Install, co...

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