Support Analyst

Must Have Technical/Functional Skills •Experience in working on Clinical, EDI, Claims •In deep knowledge in Healthcare Payers system •Experience in working on UM & CM clinical system •Experience in working on all EDI transitions (270, 272, 830 •Experience in working on complex SQL •Experience in any EDI tools like Edifects •Experience in Production support handling Incident Management & Problem Management •Experience in Trouble shotting and Root cause Analysis •Experience in Application Monitoring and Batch job monitoring •Good experience on Status reporting •Strong analytical & communication skill Experience RequiredExperience working in production support (L2 support) Roles & Responsibilities •Provide L2 application production support. Execute on predefined and routine tasks from business and IT teams, recurring tasks, and manual processes. Additional responsibilities include: •Execution of service requests •Project and enhancement handoff procedures for Production Support •Outage pl...