Location
Egypt
Job Type
Full time
Posted
June 18, 2026
Job Description
At Mortgage Cadence, we focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.
MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users.
Job Responsibilities
- Act as the first point of contact for customer support inquiries
- Communicate clearly and professionally with customers in a customer-facing role
- Troubleshoot, diagnose, and resolve issues within agreed service levels
- Log, track, and manage tickets using the ticketing system
- Escalate issues to relevant teams when required and follow up to closure
- Maintain accurate documentation of issu...