support analyst

RecruitFirst Pte Ltd · , , malaysia, , , malaysia, Malaysia

Location
, , malaysia
Job Type
Full-time
Posted
June 03, 2026

Job Description

What requirements you'll need to be eligible

  • Fresh graduates with relevant academic qualifications are encouraged to apply.
  • 1 to 3 years of relevant working experience in operations, analytics, or similar roles.

What you'll be doing on the job

  • Monitor daily card application processing by system vendors and card embossers to ensure accuracy and completeness.
  • Ensure timely card delivery to customers in compliance with agreed Service Level Agreements (SLAs).
  • Track application submissions and oversee fulfilment and delivery status.
  • Verify and monitor monthly customer quota updates from the KPDN portal, ensuring alignment with internal systems.
  • Analyze onboarding trends for Fleet and Subsidy card programs.
  • Evaluate monthly card issuance data to identify patterns, anomalies, and improvement opportunities.
  • Review vendor reports on card material inventory to support procurement planning....

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