Support Analyst

Support Analyst We are seeking an experienced IT Service Desk / IT Operations Specialist to support business‑critical systems in a fast‑paced environment. This role sits within the IT Operations team and focuses primarily on 2nd line support, with the flexibility to provide 1st line support when needed.
You will deliver both remote and on‑site technical assistance, ensuring smooth day‑to‑day IT operations and consistently high service levels for end users. The role requires a hands‑on, adaptable professional who can prioritize effectively, troubleshoot under pressure, and collaborate with internal stakeholders as well as external vendors.
Key Responsibilities Serve as a key point of contact for IT support via phone, email, remote tools, and ticketing systems.
Provide 1st and 2nd line support across hardware, software, and network issues.
Log, prioritize, and manage incidents in line with SLA requirements.
Escalate complex issues to appropriate teams when necessary.
Te...