Support Center Technician-Bilingual

Summary

 
This role is a customer-facing position that supports the company mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through telephony. The Specialized Technician also serves as the first escalation point and supports customers through supplementary platforms

VISION FOR SUCCESS
Suit up and show up every day with a great attitude.
Provide fanatical customer service to our clients. 
Deliver the best solution to customer every time. 
Document everything and do it with tremendous detail. 
Be an invaluable member of your team. 
Be a voracious learner and demonstrate growth. 

RESPONSIBILITIES
Actively participates in incoming call support 
Continuously demonstrates a truly empathetic concern for our customers issue
Working knowledge of PC software such as Microsoft Word, Excel, Office 
Provide problem resolut...