Job Description
Position Overview:
The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with development, analyses and implementation of staffing, training, and recognition programs.
Reports to:
Support Centre Manager
Experience:
At least 3-year VeriClaim experience
Previous experience working in a customer-facing department will be an advantage
Prior experience in a Support Centre environment will be beneficial.
Having prior experience in Credit Control will be an advantage.
Medical industry knowledge will be an advantage.
Management or Team Leader experience