Location
manila
Job Type
Full-time
Posted
June 04, 2026
Job Description
Responsibilities
- Serve as the first line of support for client inquiries, requests, and tickets.
- Triage and prioritize incoming issues, assigning or escalating them appropriately based on type, severity, and SLA guidelines.
- Assist with basic NetSuite troubleshooting, configuration lookups, permission errors, navigation issues, data corrections, and data validation.
- Collaborate with fellow support team members to document solutions, client interactions, and best practices.
- Contribute to knowledge‑sharing initiatives, including updating internal documentation, enhancing client‑facing resources, and participating in learning sessions.
- Monitor support queues and ensure timely follow-up on all issues, driving resolution in line with client expectations.
- Support testing activities for configuration changes, enhancements, and system updates.
- Take part in team meetings, mentorship opportunities, and pro...