Support Developer Dynamics F&O (APAC)

Working as part of the Support team, reporting to the Regional Support Manager. The APAC support team is part of the global support team that is responsible for the continued support for Annata Partners and Customers that are as Business as Usual (BAU). As a Dynamics F&O Support Developer, you will be involved in dealing with multiple customers tickets which have been assigned through for development resource debugging and resolving.

Responsibilities

• Ability to debug, isolate root cause and where required provide a fix on assigned support tickets relating to Dynamics F&O and Annata A365 Solution
• Responsible for completing internal acceptance testing of fixes and solutions
• Able to provide estimates on work
• Handle Partner and Customer ticket efficiently
• Able to follow support processesApplying knowledge to be able to follow documentation to replicate and progress the ticket
• Effective communication to the cust...