Location
Seattle
Job Type
Full-time
Posted
June 03, 2026
Job Description
Description
We are seeking a Support Engineer to serve as the dedicated support layer for AWS builders who use our AI-native content management system to create, manage, and deliver technical documentation.
The AWS TCX team manages content platform infrastructure supporting technical content that millions of customers use daily through the AWS documentation website and MCP server. This role will be part of team delivering a next-generation content platform where AI agents handle operational complexity and builders provide strategic direction, fundamentally changing how AWS creates and maintains technical content at scale.
This role is ideal for someone early in their career who is technically curious, comfortable with ambiguity, and excited about the intersection of developer tools and AI.
Key job responsibilities
- Provide responsive technical support for content publishing tools, build systems, and development workflows — triaging, diagnosing, resolvi...
We are seeking a Support Engineer to serve as the dedicated support layer for AWS builders who use our AI-native content management system to create, manage, and deliver technical documentation.
The AWS TCX team manages content platform infrastructure supporting technical content that millions of customers use daily through the AWS documentation website and MCP server. This role will be part of team delivering a next-generation content platform where AI agents handle operational complexity and builders provide strategic direction, fundamentally changing how AWS creates and maintains technical content at scale.
This role is ideal for someone early in their career who is technically curious, comfortable with ambiguity, and excited about the intersection of developer tools and AI.
Key job responsibilities
- Provide responsive technical support for content publishing tools, build systems, and development workflows — triaging, diagnosing, resolvi...
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