Support Engineer

Kognivera · méxico, méxico, Mexico

Location
méxico
Job Type
Full-time
Posted
June 07, 2026

Job Description

Analyze and diagnose technical issues in e-commerce applications.Identify root causes of issues, whether in code, configuration, or infrastructure.Develop and implement hotfixes in a controlled and efficient manner.Propose and implement optimizations for the platform and its components.Maintain constant and clear communication with both technical and non-technical teams.Participate in ticket and incident management using Jira.Collaborate in an agile environment with a focus on continuous improvement.Technical Requirements (Hard Skills):English proficiency (written and spoken).
Programming in Java with Spring Boot.Experience with Google Cloud Platform (GCP).
Proficiency in Oracle and MongoDB databases.Solid knowledge of Unix/Linux systems.Experience in log analysis, debugging, and monitoring tools.Familiarity with agile methodologies (Scrum).
Proficiency with tools such as Jira and version control systems (Git).
Soft Skills:English proficiency is required due to frequ...

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