Support Engineer --Remote

**Support Engineer - Job Description About the Job Context.
**
- The Client develops custom solutions for individual clients.
Even if custom, these solutions share many common traits.
- They are deployed to various Flavors of Kubernetes.
- This gives them a similar UI, working on similar concepts, with similar workflows.
**L1 Support.
**
- We did not have the case yet, but it may happen that a customer requires being able to contact support by phone or mail.
In this case, the support engineer will have to create the ticket in lieu of the user.
- In all cases, L1 support consists in the following: -Acknowledge the user's request within the first response delay defined by our SLA with the customer, typically one hour.
- Consolidate the ticket so that L1 support and subsequent levels can be performed in good conditions.
- This includes ensuring that: ○ The ticket contains only one question or request.
- The ticket contains a clear and...