Location
shah alam
Job Type
Full-time
Posted
June 04, 2026
Job Description
Evoloper Sdn. Bhd. is a research & development company, incorporated in July 2015. We are a team of very experienced developers providing cloud-based Software-as-a-Service (SaaS) point of sales solutions, focusing on F&B and retail industries.
Role and Responsibilities:
- Address customer inquiries promptly and professionally via various channels such as phone, email, and chat messages.
- Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT/resolution time).
- Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved.
- Maintain a professional and positive attitude to provide the best experience for the customers.
- Demonstrate attention to detail and the ability to maintain detailed records of customer interactions.
- Collect and analyze customer feedback and identify area of improvement.