Support Engineer

Groupe SII · Torun, Kuyavian-Pomeranian Voivodeship, Poland

Location

Torun

Job Type

Full-time

Posted

May 23, 2026

Job Description

 Join our dynamic team as a Support Engineer and contribute to groundbreaking projects utilizing cutting-edge technologies like RPA, Machine Learning, and Data Analytics to transform the Investment Banking landscape. This role offers the opportunity to collaborate with global teams and innovate solutions that enhance client satisfaction and operational efficiency.
 Your role Manage Production Support processes and procedures, including Change, Incident, Problem, and Service Management
 Conduct Root Cause Analysis, troubleshoot issues, and implement workarounds for defects in production environments
 Provide comprehensive investigation and communication support for all critical business-impacting incidents related to Investment Banking applications
 Assume IT Service ownership responsibilities, including service continuity, Service Sustainability Program (SSP), and support for engineering teams with analysis, DevOps, production deployments, risk, and...
        

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