Support IT Analyst (Bogotá)

Support IT Analyst

About Us

Empresa confidencial is a leading Artificial Intelligence services company committed to creating meaningful impact for its clients through the power of data science, AI, technology, and people. We believe that the combination of human talent and artificial intelligence can drive significant change in the world. That's why we promote continuous learning, professional growth, and career development in technology.

Key Responsibilities

• Provide technical support to end users and ensure timely resolution of incidents and service requests.
• Diagnose and troubleshoot hardware, software, operating system, and network-related issues.
• Install, configure, and maintain computer equipment and peripheral devices.
• Manage incidents and service requests through ticketing systems.
• Support connectivity issues involving wired networks, WiFi, and related infrastructure.
• Document incidents, tr...