Support Operations Lead: Scale CX & Playbooks

A leading rewards platform in Kuala Lumpur seeks a Support Operations Lead to oversee all customer support operations. This position focuses on ensuring operational efficiency, including the management of support SLAs and performance metrics. The ideal candidate will have over 3 years of customer support experience, preferably in an operational role, with strong communication skills and familiarity with support platforms such as Zendesk and Intercom. The role offers the opportunity to shape support processes and contribute to a growing team environment.
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