Support operations manager

Position Summary:

The Shift manager is responsible for the effective and efficient operational support of Ignite product hosted in cloud infrastructure that support all business process across the customer projects

This individual will have a diversified background of cloud technical experience, ITIL project management acumen and excellent vendor management skills. This individual is responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.

Supervisory Responsibilities:

Yes. Offshore Customer Team will be Indirect reporting/Or, Individual contribution. Approx size would be 20-30

Shift Manager will work as command center a 1st level management team to manage 1st level escalations and shift related activities.

Job Responsibilities:

List the professional and/or technical competencies needed when performing the key responsibilities ...