Support Quality & Training Officer

Wave Mobile Money · Bouake, Vallée du Bandama District, Ivory Coast

Location

Bouake

Job Type

Full-time

Posted

April 06, 2026

Job Description

How you'll help us achieve it
We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Officer to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.

In this role, you'll: 
Develop customer support training materials like digital presentations, manuals, and instructional videos.

Monitor, evaluate, and score inbound calls against established quality assurance instruments and standards.

Prepare procedures and policies regarding sales techniques and the appropriate support representatives.

Ensures the customer Support Representatives adhere to predetermined quality assurance standards and the business's standard operating procedures.

Schedule and conduct training sessions on various customer support ...

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