Support Service Manager

<p style="margin-bottom:11px"><b>As a Support Service Manager (SSM)</b>, you'll provide personalized support to our Ultimate Support plan customers, ensuring <b>clear communication, regular updates,</b> and seamless collaboration with <b>Technical Account Managers (TAMs).</b> Your role involves coordinating with both customers and internal teams to expedite <b>issue resolution </b>and enhance <b>transparency</b>. Additionally, you'll establish positive relationships across various internal departments.</p> <p style="margin-bottom:11px"><b>What You'll Do: Key responsibilities include:</b></p> <ul> <li>Partnering with TAMs to deliver top-notch customer support, starting with smooth <b>onboarding</b> for new <b>Ultimate customers.</b></li> <li>Reviewing daily Ultimate customer issues, ensuring high-quality update...