Support Specialist Intermediate - Information Systems End User Services

**Penn State Health** - **Penn State Health Corporation**

**Location:** US:PA: Hershey
**Work Type:** Full Time
**FTE:** 1.00
**Shift:** Day
**Hours:** Monday - Friday, 8:00a - 5:00p

**SUMMARY OF POSITION:**

Responsible for performing moderately complex tasks remotely and in the field relating to network operations, telecom operations, electronic device operations (personal computers, printers, card readers, mobile devices, workstations on wheels), installations, and/or maintenance. Assist in identifying system/network problems at remote site and throughout the enterprise. Test, adjust, and troubleshoot equipment. Provide problem resolution. Enhance customer service by reviewing/assessing customer needs. Perform feasibility studies for small to medium-sized projects. Assist in the development of procedures and computer systems for technical service delivery support and network/device security. Create and maintain user documentation and tec...