Supv, Capability Center Operations

Loss Draft Customer Care Supervisor

Customer Care Supervisor

Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.

Key Responsibilities

Customer Care & Operations

• Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.
• Ensure timely and effective resolution of customer issues and maintain service levels.

Team Leadership

• Coach and guide associates to improve performance and engagement.
• Promote team development and align resources to operational needs.

Performance Management

• Monitor KPIs related to productivity and quality.
• Analyze performance, identify root causes, and implement corrective act...