Swedish Customer Support Representative Barcelona, Spain

Swedish Customer Support Representative Barcelona, Spain

Join our vibrant and supportive team in Barcelona! As a Customer Support Representative , you'll be the go‑to person for helping customers resolve issues, provide excellent service, and ensure a smooth experience for all.

Position

Customer Support Representative

Location

Barcelona, Spain (On‑site)

Employment Type

Full‑time

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat, delivering quick and efficient resolutions
• Maintain up‑to‑date knowledge of products and services to assist customers accurately
• Escalate any complex issues to the senior team, ensuring high‑quality service
• Record interactions in the system and meet the agreed service level agreements (SLA)
• Collaborate with your team on special projects when needed
• Provide coverage for team members duri...