Swedish-Speaking Technical Support Advisor Malaga, Spain

Are you a Swedish speaker with a passion for IT and customer support? Join a leading multinational BPO technology company in the beautiful city of Malaga !

Perks

• International and multicultural work environment
• Career growth opportunities with specialized training
• Competitive salary and benefits package
• Fully paid training on company procedures and technology
• Office in the center of Malaga

Responsibilities:

• Provide 1st-level IT support via phone, email, chat, and self-service portal
• Assist employees with system operations and troubleshooting
• Perform root cause analysis and resolve technical issues remotely
• Monitor and categorize IT tickets in the ITSM system
• Use internal knowledge databases for efficient issue resolution
• Collaborate with 2nd-level support teams and external providers