Switchboard Operator

Role Summary

As a Switchboard Operator within our acute NHS trust (based at Wonford Hospital), you will provide an essential front‑line communication service that supports the safe and effective running of the hospital. You will act as the first point of contact for patients, relatives, staff, and external organisations, handling a high volume of calls with professionalism, courtesy, and efficiency.

Working within a busy switchboard environment, you will be responsible for directing calls to the correct departments, responding to routine and urgent enquiries, and following established procedures for emergency and escalation calls. This includes supporting the activation of on‑call rotas, major incident processes, and clinical alerts under the guidance of senior staff.

About the Role

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More detail about the role

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