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Switchboard Supervisor

The Shrewsbury and Telford Hospital NHS Trust · Shrewsbury, England, United Kingdom

Location
Shrewsbury
Job Type
Full-time
Posted
July 02, 2026

Job Description

Job overview


The post is responsible for supervising a team of staff, providing a full comprehensive telephone and communications service, of the highest quality to all staff and visitors and members of the general public.

Main duties of the job

  • Supervising a team of Telephonists, providing a full telephone service for 24 hours 365 days.
  • Maintain and updating of telephone system. Dealing with faults and system break down as and when they occur, reporting faults to the system provider if required.
  • Maintain and updating of Duplex call logger, retrieving reports and monitoring telephone lines and extensions against misuse of the telephone system.
  • Maintain and updating of the, reporting and dealing with faults as they occur. Reporting faults to the system provider.
  • Responsible for training of staff in the use of all telephone equipment and associated procedures connected to the telecom...

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