Location
dubai
Job Type
Full-time
Posted
June 09, 2026
Job Description
We are looking for an experienced and detail‑oriented Level 2 Tools & Process Engineer to join our growing IT Operations team. The ideal candidate will be responsible for managing ITSM tools, supporting operational processes, implementing enhancements, and ensuring smooth day‑to‑day administration of enterprise tools and processes.
Responsibilities- Manage and administer ITSM tools and operational processes
- Troubleshoot ITSM tools and continuously improve tool/process implementation
- Gather operational requirements and recommend process enhancements
- Coordinate with L3 teams/vendors for permanent fixes and resolutions
- Implement fault fixes, patches, and problem management solutions
- Implement changes as per agreed change‑management procedures
- Strong verbal and written communication skills
- Excellent customer service orientation and teamwork skills
- Stron...