Poly

Amentum · Annapolis Junction, Maryland, United States

Location

Annapolis Junction

Job Type

Full time

Posted

June 16, 2026

Job Description

Amentum is seeking a System Administrator 2 to provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.
Essential Responsibilities: 
Senior Tier level ticket support for one of the PKI Tool

Providing troubleshooting support for end users having issues with various PKI tools

Testing new PKI tool releases

Testing new compliance guidance per the functionality of the PKI tools

Basic understanding of Window desktop tools and Linux command line functions

Reviewing and updating documentation and SOPs

Understanding of using a ticketing system and navigating confluence pages

Minimum Requirements (Knowledge, Skills, and Abilities):
 Needs a good understand of Windows and Linux as an end user
Clearance Requ...
        

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