Location
cape town
Job Type
Full-time
Posted
June 03, 2026
Job Description
SUMMARY:
Role Description:
The Systems Support Engineer is a key part of the companyâs service framework providing end to end management of tickets and service requests reported by the customer.Â
- Manage Tickets and Requests
- Receive and record all calls from the companies customers
- Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation
- Assist with customer onboarding projects and migrations
- Monitor and escalate Tickets according to the customerâs SLA
- Keep users informed on status and progress of their Tickets
- Aid customer retention and satisfaction
- Help to improve efficiency, processes, documentation, and automation.
Technical Skills :
- Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
- Excellent ...