Tax Operations Specialist at Manulife (Toronto)

Elevate your career as a Tax Operations Specialist with Manulife in Montreal, Quebec.

This hybrid role focuses on handling taxation inquiries and delivering exceptional customer service across insurance sectors.

As a seasoned Tax Operations Specialist, you will report to the Manager of Tax Operations, collaborating closely with internal stakeholders while managing complex advisor and customer interactions. Your role involves processing transactions, resolving inquiries, and ensuring compliant year-end tax reporting. You will also enhance customer experiences through analytical reasoning and sound decision-making.

Key Responsibilities

• Review and process transactions, remittances, and tax quotes
• Deliver proactive service via email and phone inquiries
• Resolve client issues promptly to avoid delays
• Coordinate year-end tax reporting in collaboration with teams
• Suggest process improvements to enhance service efficie...