Team Lead, Card Operations Chargeback

**Overview:** The Dispute and Chargeback Manager / Assistant Manager is responsible for overseeing the overall chargeback and dispute processes, ensuring timely and accurate resolution of cases, and minimizing financial losses due to chargebacks and disputes.**Key Responsibilities:*** Process, analyze & conduct investigation on transaction disputes and ensure all transactions are actioned within the stipulated timeframe as specified in Card Scheme’s regulations.* Possess a clear understanding of the Dispute and Chargeback flows as per Card Schemes requirements such as chargeback and presentment reason codes, timelines and submissions.* Monitor the GL accounts which are related to Dispute and Chargeback to ensure outstanding items resolved within the stipulated lifespan.* Liaise with the relevant departments on disputes matters and ensure closure within stipulated timelines.* Assist in preparing monthly Management Information (MI), periodic Card Scheme and BNM reporting related to Dis...