Location
lahore
Job Type
Full-time
Posted
June 23, 2026
Job Description
Job Description
- Establish effective coordination with team members to ensure engagement and alignment with team deliverables.
- Collaborate closely with team members to maximize target achievement and optimize resource utilization.
- Maintain qualitative and quantitative targets by adhering to defined protocols.
- Handle escalations during calls to enhance the customer experience.
- Ensure the completion of daily, weekly, and monthly lead qualification targets as assigned by the manager.
- Demonstrate the ability to manage pressure effectively.
- Proven capability to take strategic initiatives.
- Advanced proficiency in MS Excel and system management.
Experience and Qualifications
- A minimum of 1-2 years of experience working in a Contact/Call Center with team management responsibilities is required. Prior experience at a Jazz Call Center is highly preferred.
- The minim...