Team Lead - CS Fraud (BGC Taguig) | Onsite

About the job Team Lead - CS Fraud (BGC Taguig) | Onsite

Requirements:

• Minimum 4 years of voice BPO experience in Fraud Contact Center, Fraud & Non-Fraud Investigations
• Required financial/fraud voice background
• Bachelors degree in any course
• A minimum of 3 years in the role of a Team Leader must have handled a team of voice agents
• Amenable to work in shifting schedules.
• Amenable to work onsite (BGC Taguig)
• Able to start ASAP.

General Responsibilities:

Operations Supervision:

• Oversee daily team activities to ensure adherence to the companys code of conduct, SOPs, and operational models.
• Monitor team attendance, schedule adherence, task completion, and service delivery to drive consistency and accountability.
• Serve as the primary communication bridge between management and frontline agents.

Performan...