Team Lead, Customer Service

Thermo Fisher Scientific · Singapore, Singapore, Singapore

Location

Singapore

Job Type

Full time

Posted

June 25, 2026

Job Description

At Thermo Fisher Scientific, we are seeking an experienced Team Leader to support our Customer Care Manager/Senior Manager in leading the Customer Service team based in our Singapore Shared Service center. Operating within our Supply Chain and Commercial Operations function, you will assist in day-to-day leadership and operations in a rapid, fast-paced environment while serving as a trusted business partner to commercial and functional teams.
Your key responsibilities (including but not limited to):
Support the Manager in leading, motivating, coaching, and supervising the Customer Care Team
Assist with hiring and on-boarding of new employees
Support and conduct team meetings and one-on-one sessions with direct reports under Manager's guidance
Be an effective Change Agent who leads by example and handles periods of change with motivating behavior while supporting the Manager's vision
Oversee daily order fulfillment (Quote-to-Cash i...
        

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