Team Lead, Operations (Premier)

Team Lead, Operations (Premier) page is loaded## Team Lead, Operations (Premier)locations: MYS Kuala Lumpur Nu Tower 2time type: Full timeposted on: Posted Todayjob requisition id: R Job Title:Team Lead, Operations (Premier)Job DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.## Essential Functions/Core Responsibilities* Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements* Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly* Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of empl...