Team Lead, R&D ISS Global Support Center (San Cugat del Vallés)

Experteer Overview

As Team Lead, you will build and grow a new Service Hub in Sant Cugat to enable global R&D; scientists and engineers to focus on innovation. You will lead a diverse team, drive digital transformation of internal processes, and partner with global colleagues to elevate support quality. You’ll implement automation and AI-driven improvements while maintaining compliance and audit-readiness. This role places you at the intersection of people leadership, process excellence, and technology-enabled service.

Compensaciones / Beneficios

• Build and evolve a dedicated operational excellence hub in Spain with coaching for a diverse team
• Lead with empathy while delivering a strategic vision for process automation and integral support
• Oversee R&D; support operations across Document Management (EDMS), Learning Management (LMS), and SAP S/4HANA data workflows
• Identify pain points with global teams and leverage AI and auto...