Team Lead - UK Banking Collections

We are seeking an experienced Team Lead – UK Banking Collections to oversee day-to-day collections operations and lead a team of collection specialists handling UK financial accounts. The role requires strong leadership, in-depth knowledge of the collections process, and the ability to drive team performance while ensuring compliance with UK banking regulations and collections guidelines.

The ideal candidate must have hands‑on experience in UK banking, financial services, or collections operations and a strong understanding of collections processes, bucket flows, and regulatory requirements.

Key Responsibilities

• Lead, coach, and manage a team of collections specialists to achieve performance targets and KPIs.

• Monitor daily operations to ensure productivity, quality, and compliance with UK collections regulations and company policies.

• Provide guidance and support to team members on compl...