Location
Australia
Job Type
Full time
Posted
June 07, 2026
Job Description
SMAART Recruitment has partnered once again with one of Australia's leading Insurance providers.
Because of their growth, we now seek a Contact Centre Team Leader to join the rapidly expanding team in the heart of Sydney CBD.
As a Team Leader, you will manage a team of approximately 18 consultants across both Sales and Customer Service streams. Your role is to turn high level goals into daily practice by coaching, developing, and holding the team accountable while balancing floor presence and operational duties.
Training is provided to ensure you are set up for success. Post training, this is a hybrid position that offers flexibility to work from home one day a week.
What we are looking for:
- Demonstrated experience leading a team in a contact centre or service environment
- Previous insurance or financial services experience is preferred
- A confident, direct communicator comf...