Team Leader - Collections - Utilities Contact Centre

Overview

WNS Cape Town, Western Cape, South Africa

An exciting opportunity for an Assistant Manager: Operations has just become available at WNS. We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

Key Responsibilities

• People: To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programmes.
• Stakeholder Management: To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organisation that will be affected by a programme.
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