Team Leader Customer Service

Key Responsibilities

• Provide friendly, courteous, and professional support for customer orders received via email, telephone, customer portals, and fax using the company’s Order Management System.
• Manage end-to-end customer orders including order entry, monitoring, consignment projects, tracking changes, backlog management, and ensuring full compliance with customer requirements.
• Managed consignment inventory programs, ensuring accurate tracking, timely replenishment, and alignment with customer demand, while reducing discrepancies.
• Oversee and optimize the performance of the Customer Support team to ensure high productivity and effective resource utilization.
• Measure and monitor workloads, order volumes, fulfillment complexity, and resource utilization, including conducting central mailbox audits where applicable.
• Periodically review and adjust account assignments and support coverage to ensure balanced workload a...