Team Leader - Customer Service Operations

Lennox · Chennai, Tamil Nadu, India

Location

Chennai

Job Type

Full-time

Posted

June 14, 2026

Job Description

 
  Job Description 
 Under general supervision, evaluates and processes basic Lennox Industries customer email and online inquiries for price, availability, order placement and return goods authorizations.
 Responsible for the day-to-day operations of a team of representatives that handles customer service inquiries and problems 
 The supervisor must take charge of the day-to-day application of organizational policies and procedures and serve as a liaison with key customers to resolve problems and discrepancies.
 Plan, direct, supervise and evaluate work flow.
 Direct and coordinate staff involved in a variety of activities, such as order processing, consumer relations, sales support, reviewing warranty claims and problems, processing customer returns and exchanges and expediting service and repairs.
 Coordinate work activities to achieve the volume expected to meet operational requirements.
 Recognize and...
        

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