Job Description
1. Develop and maintain the sales team
- Leading a team within the Outbound and telemarketing call centre to meet business requirements
- To guide and support team members
2. Operational management
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
- Driving operational and technological efficiencies within the team
- Managing the daily running of the team
- Monitor team members performance against target on a day to day basis, and implement changes where
appropriate
- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,
team productivity, data conversions, Talk time interactions captured, etc.
- Handling difficult customer complaints or enquiries
- Drive quality control and ensure corrective action are taken where required
- Analyze performance statistics of teams, e.g. number of calls per team,...